Returns & Refunds
We want you to love every product. If something isn't right, here's how to return it.
Our returns promise
We offer a 30-day returns window on eligible products. Your statutory cancellation and faulty-goods rights are not affected by this policy.
What can be returned
To be eligible for a return, items must be:
- Returned within 30 days of the delivery date.
- Unused, in their original condition, and in original packaging.
- Accompanied by your order number.
We cannot accept returns on the following items unless they are faulty:
- Products that have been opened, used, or have had their hygiene seal broken.
- Personalised or custom-made items.
- Perishable goods.
How to start a return
To return an item:
- Visit your Order History and select the relevant order, or use our order lookup tool if you checked out as a guest.
- Select the item(s) you wish to return and follow the on-screen instructions.
- Package items securely and include your order number inside the parcel.
- Post the parcel using a tracked service — we recommend keeping proof of postage.
Return postage costs
If you are returning an item because it is faulty, damaged, or incorrectly sent, we will cover the return postage cost. For change-of-mind returns, the cost of return postage is your responsibility.
Refunds
Once we receive and inspect your return, we will process your refund within 5 working days. Refunds are issued to your original payment method. Please allow a further 3–5 working days for your bank or card provider to process the credit.
If you cancel and return all eligible items from an order, we will also refund the original standard delivery charge. Extra delivery upgrades, such as express or Saturday delivery, are refunded only up to the standard delivery cost unless the goods were faulty, damaged, or incorrectly supplied.
Faulty or damaged products
If your order arrives damaged or a product develops a fault within 30 days, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015. Please contact us at contact us with photos of the damage and we'll resolve it promptly.
After 30 days but within six months, we will offer a repair or replacement in the first instance. After six months, the burden of proof shifts and we may ask you to demonstrate the fault was pre-existing.
Exchanges
We do not currently offer direct exchanges. To receive a different product or variant, please return the original item for a refund and place a new order.
Contact us
If you have any questions about a return, our team is happy to help. Get in touch and we'll aim to respond within one working day.